Appointments can be cancelled without a fee at any time prior to sample collection.
If your sample has already been collected at an Omnia location, your order cannot be cancelled. We will perform testing and distribute results.
Mail-in tests can be cancelled without a fee up until 4:00PM EST on the day the kit is ordered.
If you have received your kit but have not submitted a sample to Omnia 3 months after shipment, you may request a refund less a $35 kit and logistics fee.
If your sample has already been returned, your order cannot be cancelled. We will perform testing and distribute results.
If your shipment is not received, arrives damaged, or is missing any component, you may request a replacement kit or a full refund through our Contact Us page.
Any refunds provided under this policy will be issued to the same payment method used for the purchase and will be processed within three (3) business days of confirmation of refund eligibility.